WHO WE ARE
Wrench, Inc. is the fastest growing mobile mechanic service around and has an immediate opening for a Customer Service Representative to join our Revenue Team. We service an impressive variety of cars and trucks, offering everything from oil changes and preventive maintenance to brake jobs and no-starts. Our ASE-certified mobile mechanics can perform most jobs right in a client's driveway or in their office's parking lot, freeing them up to spend their time as they wish. We are currently in major markets in Washington, Arizona, California, Florida, Georgia, Illinois, Nevada, North Carolina, Oregon, Texas, and are continuing to expand. A Built In Seattle's 50 Startups to Watch in 2018 and nominated in 2017 for GeekWire's Startup of the Year and awarded a spot among the Seattle 10, Wrench is a fast-growing and nimble startup looking for bar-raisers and pacesetters to join our team.
What You'll Do at Wrench
The Customer Service Representative is responsible for helping customers book jobs, maintain or exceed stated revenue goals, and improve our customer's experience every step of the way.
Responsibilities include:
Support customers via phone and email channels
Educate customers about our service and process
Build quotes for automotive repair
Schedule jobs and assign mechanics
Source and order replacement parts
Provide technical support to customers for our website and app
Maintain strong customer advocacy, even in complex situations
Compensation
$12/hr. or state minimum, whichever is higher
Full time role - 40 hours scheduled
Two weeks paid vacation a year
Medical, dental, and vision benefits
. Requirements:
What You Bring
A minimum of two years of experience in customer support and/or contact center operation
A minimum of one year working in the automotive industry or strong demonstrated automotive knowledge
Comfortable with soft sales and meeting revenue goals
Well-spoken and articulate
Call center experience is helpful but not necessary
A Strong Automotive knowledge base will be very helpful in this role
Resilient and comfortable handling complex tasks with minimal supervision
Tech savvy and passionate about learning new skills
Availability to work some evening hours and both weekend days (Schedules set upon hire)
High speed internet connection of 10 mbps or better (screenshot of speed test will be required)
A quiet, distraction free work area with a door.
Bonus Qualifications
Experience with chat support
Strong desire to work in a startup environment
Wrench, Inc. is an Equal Opportunity Employer. All employment decisions at Wrench, Inc. are based on business needs, job requirements and individual qualifications, without regard to race, color, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.