hear.com is the fastest growing hearing aid company in the world. We are driven by our belief that every person should hear well to live well. With our unique digitalized business model, we have changed the way hearing care is provided. We are a profitable global health-technology company with origins in Europe.
Since starting our journey in 2012, we have helped over 200,000 customers get on the path to better hearing. In just 9 years, we have grown our team from 2 to over 1,000 people. We work hard and play hard in 11 international locations from Miami to Seoul. We promise to ourselves: to define the future of hearing care, never to be corporate, and to always live Day One.
As a Video Care Call Agent, you will be responsible for improving hear.com customer experience via video care calls to reduce returns and offer customer support
Why hear. com?
- An opportunity to work with happy and grateful customers every day
- A chance to shape the future of a health-technology leader
- A unique content-driven, top-performing and family-type work culture
- A high degree of autonomy and responsibility from day one
- An open-minded and international working environment that fosters creativity
- Excellent salary and benefits package with entrepreneurial incentives
During a typical day, you will...
- Be responsible for customer's post fitting hearing success, specifically conduct Video based care calls to setup customer for best possible start with hearing aids, incl. check of physical fit, ensure smartphone connection, guide through after fitting structure
- Educate, demonstrate, and train hear.com patients on the most effective ways to use and benefit from their new devices
- Align closely with and customer consultants, and customer service teams for joint, aligned messaging towards the customer
- Communicate insights and discussed approach with respective partner providers
- Support Tele Audiology hearing evaluations and fittings
- Test and implement customer success tools, such as programs, trainings, materials
You have…
- A Bachelor's degree is preferred
- Minimum one year of experience in a Customer service role
- Proficient Microsoft Office, Chrome, and Outlook skills
- Keen attention to detail, the ability to multi-task, and prioritize
- Ability to keep calm under pressure and manage multiple projects simultaneously
- Excellent verbal and written communication skills
You are...
- A confident professional who has relevant experience
- An ambitious self-starter – you love the feeling of crossing items off your task list
- Organized and detail-oriented, and follow-through is your specialty
- Super friendly! You keep the good vibes going
Job Type: Full-time
Pay: $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Vision insurance
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- Commission pay
Education:
- Associate (Preferred)
Experience:
- Customer service: 2 years (Preferred)
Work Location: Remote