Customer Experience at Cadence
About Cadence
Cadence is the sustainable Muji of the future. Our mission is to eliminate single-use travel-sized plastic across categories — starting with your personal care products. Through intuitive and sustainable innovation and design, we're always making the sustainable choice, the best choice. We have successfully launched our first patented product D2C with repeated sellouts, best in class investors, and are loved by the New York Times, Oprah, Cosmopolitan and others.
What You Would Be Doing
Join a small (and quickly growing) remote startup team! This is a full-time position that may require some weekend hours. Weekly meetings with customer experience teammates + bimonthly meetings with the founder and other teammates would take place.
The goal is to create a warm, joyful, and exceptional customer experience for our community — the kind they bring up at dinner parties in the future. This is an important role in the day-to-day operational and customer-facing areas of the startup.
6 month goals
- Quick, warm, and on-brand customer communication across emails, instagram comments, instagram DM's, and ads via the customer service platform Gorgias and Facebook Business Manager.
- Thoughtful and authentic recommendations to customers through a deep understanding of the product.
- Actively working to save as many orders as possible, while not putting pressure on the customer.
- Thoughtful interaction and engagement across platforms to better reply and understand what our community wants to see from us.
- Collecting, organizing, and tracking consumer feedback, product issues, shipping issues, and other relevant data and communicating this with the team.
- Contributing ideas to company policies to create an even better customer experience
- Communicating directly to the rest of the team and pushing up urgent orders. Must be able to communicate calmly under pressure to the rest of the team.
Does this sound like you?
- Needs to be at inbox-0 by the end of the day
- Cringe when you see your vs you're
- Calm in the face of stressful situations
- Warm and positive
- Gets satisfaction from helping others and solving problems
- Likes to self-educate and is naturally curious
- Strong communicator and team player
- Accountable, likes responsibility, with get-it-done personality
- Comfortable on instagram, and open to learning our customer experience technology
Does this sound like you? We can't wait to meet you! How to apply
Email team @ keepyourcadence.com with your resume and/or Linkedin, and a few sentences on why you are interested in this role. Chat with you soon!
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Location: Remote