Contra Costa County, Employment and Human Services Department is hiring for a Spanish Translator. Spanish Translators provide verbal, reading and writing translation or interpreting services as requested in Spanish. In this class Translators assist staff with clients who receive or apply for services from the Employment and Human Services Department. While the primary responsibility of incumbents in this class is providing translation and interpreting services, they may occasionally perform routine clerical tasks as directed.
Why join the Contra Costa County Employment & Human Services Department?
At EHSD, we are so much more than just Contra Costa County's Department of Human Services - we are here to help our community live a healthy and happy life. Our team of highly skilled employees have dedicated their lives and careers toward helping our fellow community members. We work tirelessly to do everything we possibly can, because we truly care.
Within the Children and Family Services Bureau of EHSD, we firmly believe that every child deserves a loving and caring home, whether it's with biological parents or a chosen family. With a true passion for helping the young people of our community, we proudly offer services covering everything from foster care to independent living skills and beyond. Our team goes to work every day with one goal in mind — to make sure that the children and families we work with have everything they need in order to accomplish their goals, feel loved, and build happy and productive lives.
Created to foster and strengthen community bonds, the Workforce Services Bureau of EHSD strives to act as an unwavering resource for the underserved and vulnerable members of our community. Providing a variety of financial and medical benefits to those who qualify, our programs are designed to ensure optimal health and wellness for all. Our entire mission is to facilitate access to governmental programs for those in need throughout the county.
We are looking for someone who:
- is able to facilitate positive and productive client interactions;
- is culturally competent;
- has the ability to quickly grasp spoken phrases;
- possesses great communication skills;
- strong ability to work collaboratively with other staff to meet the needs of our customers;
- has excellent customer service skills.
- Verbal translation of information to and from internal & external staff
- Translation of written documents verbally, in the lobby or at reception windows as needed
- Writing correspondence in a foreign language (Spanish) to clients as directed
- Translation of forms and documents from English into Spanish
- Clerical tasks and other related duties as required
- The population of coworkers and clients will be diverse
- You will have the opportunity to help the organization as well as the community
- There will be opportunities to display your attention to detail and demonstrate that you are disciplined and focused
- It is fulfilling to assist others in translation
- Some of the customers may have differing dialects or cultural backgrounds, which can make interpretation more challenging
- At times, the customers that need translations services may already be frustrated and you will have to remains calm in sometimes stressful situations
- You will work in a fast pace environment with competing deadlines
- Bilingual Communication: Speaking, reading, writing in a second language
- Listening: Fully comprehending spoken communication
- Informing: Proactively obtaining and sharing information
- Attention to Detail: Focusing on the details of work content, work steps, and final work products
- Establishing Credibility: Doing what he/she commits to doing and respecting the confidentiality of information and concerns shared by others
- Customer Focus: Attending to the needs and expectations of customers
- Adaptability: Responding positively to change and modifying behavior as the situation requires
- Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace
- Teamwork: Collaborating with others to achieve shared goals
- Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
- Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
- Professional Impact: Presenting self as a positive representative of the organization
- Fact Finding: Obtaining facts and data pertaining to an issue or question
Read the complete job description at www.cccounty.us/hr.
The eligible list established from this recruitment may remain in effect for 6 months.
Education: Possession of high school diploma, G.E.D. equivalency or high school proficiency certificate.
Experience: One (1) year of full-time experience providing Spanish interpreting or translation services in a human service program, school environment, and/or business utilizing skills to speak, read and/or write fluently translating from English into Spanish and Spanish into English.
Desirable Qualifications:
- Experience working in an environment that required you to convey sensitive or complex case information.
- Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application, applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.
- Bilingual Performance Examination: Candidates that clearly demonstrate that they possess the required minimum qualifications will be invited to participate in an in-person bilingual performance assessment. The assessment is designed to measure candidate's ability to communicate in Spanish, through speaking, reading, and writing. The assessment will also assess candidate's ability to listen and share information. Candidate must obtain a passing score, in order to advance in the recruitment process. (Weight 35%)
- Virtual Oral Interview: Candidates that successfully achieve a passing score on the Bilingual Performance Examination will be invited to participate in a virtual oral interview. The interview is designed to measure candidates' competencies as they relate to the Translator classification. Candidates must achieve an average passing score of 70% or higher on each of the competencies assessed, as well as an overall passing score of 70% of higher. These may include, but are not limited to: Professional & Integrity and Ethics, Attention to Detail, Delivering results, Valuing Diversity, Professional impact, and Teamwork. (Weight 65%)
The in-person Bilingual Performance Examination is tentatively scheduled to take place in Martinez, Ca between April 25, 2022 and April 27, 2022.
The Virtual Oral Interview is tentatively scheduled to take place via computer (remotely) April 29, 2022 through May 3, 2022.
The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.
For recruitment specific questions, please contact Amber Lytle at Amber.Lytle@hrd.cccounty.us. For any technical issues, please contact the GovernmentJobs' applicant support team for assistance at +1 855-524-5627.
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DISASTER SERVICE WORKER