SUMMARY:
The Export Coordinator is responsible for excellent customer service and management of files and records to ensure timely delivery of items and resolution of issues. The Export Coordinator must be able to successfully communicate with a variety of local and international clientele and vendors, with diplomacy and discretion.
DUTIES AND RESPONSIBILITIES:
- Responsible for quoting, booking, contacting shippers, arranging recovery, providing dock receipts, familiarization with export US Customs/AES processes, and sending pre-alert notifications
- Updating customers and agents with shipment follow ups, until confirmation of shipment delivery
- Ensure legal compliance with US Customs, FMC, TSA and other government agencies
- Expected to take each shipment as an opportunity to learn more about the shipper/manufacturer and present our services for any of their future shipping needs/requirements
- Review, update, and maintain export customer charges for all export related opportunities/quoting
- Maintain profitability on all customer files
- Responsible for agent development and feedback for both agent routed business and GLC nominated cargo
- Performs other related duties as assigned by management
QUALIFICATIONS:
- Basic understanding of International Export process for Air/Ocean
- Familiar with basic terms, airport/port codes and requirements
- Basic understanding of CargoWise preferred
- Fluent in Spanish Preferred
- Can operate with minimum supervision
- Dedication to outstanding customer service through communication and information management
- Effective communication skills with team members, customers and vendors
- Ability to follow instructions and follow up on assigned tasks
- Ability to maintain a positive attitude under a stressful environment
- Strong organizational skills
- Problem solving skills
COMPANY BENEFITS:
- 401(k)
- 401(k) match up to 4%
- Dental insurance- employer pays 100%
- Vision Insurance- employer pays 100%
- Health insurance- employer pays $350 a month towards any plan of your choosing
- Flexible PTO Policy
PI164473095
Company:Global Logistical Connections Inc.Location:Schaumburg IL USJob Types:Full TimePost Date:February 8, 2022Valid Through:March 7, 2022Est. Salary:USD 45000 - 65000 / YEAR