WEEKEND POSITION - Looking for candidates to work Friday, Saturday, Sunday and Monday on 1st or 2nd Shifts. Opportunity to make the most money with time and one-half pay offered on weekends!
ASD - Answering Service for Directors is a growing company looking for remote professional and compassionate Call Specialists.
As the answering service trusted by 35 percent of the nation's funeral homes, ASD has established a reputation for offering our clients the highest level of service. We are a true business partner to the funeral professionals we serve. Our employees are patient, caring individuals who are responsible for ensuring funeral home callers receive first-class customer service.
We are currently hiring for the next training program for our entry-level Call Specialist position! In this role, you will take phone calls for funeral homes across the United States and Canada.
Interested candidates must call 610-744-1200 to leave a Voice Introduction as the first step in the interview process. Additional instructions will be provided throughout the process via text message and email.
DUTIES & RESPONSIBILITIES:
- Receive, place, and transfer telephone calls following ASD Standards and protocols
- Interact with customers via online web chat following ASD Standards and protocols
- Record and deliver all messages in an accurate and timely manner
- Forward client questions and complaints to appropriate staff members
- Maintain a friendly and compassionate attitude while assisting emotional callers
- Understand and respect client and caller confidentiality
REQUIRED SKILLS & ABILITIES:
- Visual acuity to quickly navigate an abundance of on-screen account information with instructions necessary to gather and disseminate accurate messages to clients in an expeditious manner
- Prolonged periods of sitting at a desk while constantly operating computer equipment
- Excellent communication skills including active listening. Must be able to speak clearly to effectively and efficiently communicate with telephone callers
- Attention to detail and high level of accuracy
- Proficient computer skills with the ability to learn new software and basic technical troubleshooting
- Ability to remain impartial when dealing with conflict or emotional callers
EDUCATION & EXPERIENCE:
- High school diploma or equivalent
- Previous call center experience preferred
- Previous customer service experience preferred
QUALIFICATIONS:
- Candidates must be able to touch type 35 WPM. Before applying, we recommend visiting www.typingtest.com to test your typing speed and accuracy.
- Candidates must pass an assessment to evaluate transcription, spelling, grammar, and comprehension skills.
- Weekend and holiday hours are required.
- Basic computer knowledge is a must.
WORK FROM HOME REQUIREMENTS:
- A home computer set-up will be supplied by the company for use during employment.
- High Speed Internet with a wired ethernet connection with a minimum download speed of 10 Mbps and a minimum upload speed of 5 Mbps is required. Test your speed at: speed.cloudflare.com. Satellite internet will not be compatible with our system. Wi-Fi cannot be used for work purposes.
- A designated workspace that is quiet and distraction-free during your work shift is a must.
BENEFITS:
Earn an effective pay rate of $24-27 per hour. Your effective pay rate will include a Weekday base rate of $15.00 per hour, Weekend rate of $22.50* per hour if on time (time-and-half), Triple-time Holiday Rate, and Performance and Attendance Bonuses.
- Medical, Dental and Vision Insurances
- Matching 401(k)
- Tuition Reimbursement
- Supplemental Insurances
- Paid Vacation and Personal Time
- Black Card Planet Fitness Membership
- Headspace Subscription
- Opportunity for Internal Advancement
- Additional Incentives for Spanish Bilingual Candidates
Job Type: Part-time
Pay: $24.00 - $27.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Weekend availability
Supplemental Pay:
- Bonus pay
Work Location: Multiple Locations