Eligible employment states for this position: AL, AK, AR, DE, FL, GA, HI, ID, IN, IA, KS, LA, MS, MO, MT, NE, NH, NC, ND, OH, OK, SC, SD, TN, TX, UT, VA, WI, WV, WY
About OmniCare365
OmniCare365 is a trusted outsource customer care company with an authentic people first mentality. We pride ourselves on aligning with our Clients to provide exceptional brand value with customers through every experience.
We are seeking full time Temporary Customer Care agents to join our team. Temporary employment will last approximately 90 days with the chance of becoming full time. This time frame is subject to change based on Client needs.
Position Summary
- Complete inbound Member Services calls and order processing for Over the Counter Benefits with Medicare Advantage members.
- Health Care Industry.
- Full-time needed (30+ hour per week).
- Temporary work with the possibility of becoming a permanent role.
- Use your own equipment and internet.
Position Responsibilities
- Maintain accurate documentation and updates in all required systems for each call.
- Process all correspondences with adherence to the Health Insurance Portability and Accountability Act (HIPAA) guidelines where applicable.
- Knowledge, understanding, and compliance with company policies and procedures.
- Perform job duties in accordance with the organization's information security policies.
- Individual accountability for performance.
- Report security events or potential events or other security risks through the incident reporting procedures.
- Other duties as assigned.
- Responsible for meeting monthly goals and quality standards through efficient and accurate work processes.
Education and Experience
- High School Diploma or General Educational Development (GED) certificate or equivalent in relevant work experience desired.
- Previous customer service and healthcare knowledge preferred.
- Understanding of health insurance is a plus.
- Ability to maintain the highest level of confidentiality.
- Proficient personal computer skills.
- Excellent interpersonal and oral communication skills.
- Ability to work in a team fostered environment.
- Ability to work in a multi-tasked environment.
- Ability to adapt to a flexible schedule.
Experience:
- Call Center: (Preferred)
- Customer Service: 6 months (Preferred)
Work environment:
- Office
- Computer usage
- Sedentary
Schedule:
- Full Time shifts.
- The project is open 7 days a week. Looking for 7 am to 7 pm (central time) shift availability.
Communication method(s) used:
- Phone
Must be able to pass a background check and monthly health care exclusions check.
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.
OmniCare365 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. OmniCare365 is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact Human Resources at 580-262-4350 ext. 200.
Job Types: Full-time, Temporary
Pay: Up to $15.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Night shift
- Weekend availability
Supplemental Pay:
- Bonus pay
Application Question(s):
- Do you give us permission to send you Text Messages about this position?
- Are you able to work between the hours of 8 am to 8 pm Eastern time?
- Can you start training during the week of February 7th?
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: Remote