WHAT IS THE CHILD ABUSE HOTLINE?
The Child Abuse Hotline is a 24/7 call center that handles calls from individuals expressing concerns about the safety and welfare of children living in Arizona. The Hotline is centrally located in Phoenix, with easy access to bus and light rail routes.
WHAT DOES A HOTLINE CHILD SAFETY SPECIALIST DO?
- The job functions of a Hotline DCS Specialist include, but are not limited to, the following:
- Answering incoming calls to the Child Abuse Hotline.
- Conducting comprehensive interviews, and asking designated interview questions to determine if the information collected meets the legal criteria for abuse/neglect.
- Taking detailed notes, filling-out documentation, and authoring professional reports.
- Assessing child safety situations, making determinations, and providing recommendations on the next steps.
- Entering information into the Department's child welfare system and utilizing Microsoft Office software.
WHAT ARE THE SCHEDULED HOURS?
The Child Abuse Hotline has varying shifts and work hours that can fluctuate depending on the call center's business needs.
- Hotline staff are required to work some holidays to ensure coverage.
- Scheduled hours can include nights and weekends.
- Available shifts include 2nd and 3rd shifts. (+5% differential in pay listed)
- In this role, applicants must be flexible with their availability and scheduling.
ARE THERE CAREER ADVANCEMENT OPPORTUNITIES?
Once an employee attains the foundations and experience as a Hotline DCS Specialist, there are a wealth of career growth opportunities within the Department of Child Safety.
DCS Program Specialist Career Track:
- As a DCS Program Specialist, employees can follow numerous specialized disciplines to include Training and Quality Assurance.
Management Career Track:
- For those employees who wish to join our Leadership Team, there is a progression to DCS Program Supervisor, DCS Program Manager, and DCS Program Administrator
You can review the video link below to learn more about the role and responsibilities of a DCS Specialist: https://www.youtube.com/watch?v=ZQDOvSHfk_Y&feature=emb_logo
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Job Type: Full-time
Pay: From $18.66 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Overtime
- Weekend availability
Education:
- Bachelor's (Required)
Experience:
- social service, behavioral health: 1 year (Preferred)
Work Location: One location