At Marketcast, we believe in the power of fandom. Whether you're a gaming company creating your next must-play game, a studio developing the next blockbuster, a streamer changing the game, or a beverage brand seeking to disrupt the grocery aisle, we deliver data-driven research and insights to move the needle.
As a truly full-service agency – research, insights, tracking, social, data science, and more – we are perfectly positioned to solve unique (and fascinating) business challenges. We're looking for passionate, curious, hungry people to join the team and help change the world – one research question at a time.
#FandomIsOurJam
About the Role:
Operations Assistants are an integral part of the Real-Time Analytics team at MarketCast as they assist across the department and Indianapolis office. Ops Assistants focus on business operating efficiencies, resource optimization and productive reporting. They assist across the service line to determine social sentiment, complete data entry tasks, and are essential in reporting quality assurance including masterful proofreading. They are wired to be meticulous and curious, driven problem-solvers, resourceful, diligent with details and excellent communicators. No task is too big or too small for the best Operations Assistants.
Operations Assistants stay up to date with the latest in pop culture and understand how that plays an important role in our research and client engagement.
We're looking for:
- Assist on reports, project efficiencies, quality control, resource allocation, and business operations
- As the point of contact for all office management tasks, ensure the MarketCast team functions at their best in Indianapolis including, stocking refreshments & office supplies, basic IT support, new-hire desk set-up & office introductions, coordinating office maintenance and deliveries, and other business-related tasks
- Impact office culture by establishing activities the support our staff and our company values
- Support team efforts by scoring social media feed through our proprietary software while assisting in the creation of custom research reports for our clients
- Own all reporting and business projects assigned
- Maintain the highest level of detail to ensure accuracy of work, top-notch editor, and creative thinker, innately curious
- A great multitasker who thrives under tight reporting deadlines and can juggle multiple responsibilities
- Solution-oriented enjoys troubleshooting issues independently
- Proactive about availability, vocal when available to assist on additional projects
It'll be helpful if you have:
- Bachelor's degree or relevant experience
- Able to understand and self-manage shifts in priorities, an excellent multi-tasker, and communicator
- Perceptive & emotionally intelligent
- A natural problem-solver thrives as a fixer and feels energized by determining solutions
- Enjoys a fast-paced, changing environment and a vary of tasks
- Is a self-starter that uses expert discretion when reprioritizing tasks regularly
- Active interest in entertainment & pop culture, general understanding of all major social media platforms
- Google Drive and Microsoft Office Suite familiarity expected, Mid-level Microsoft Excel skills desired
- A schedule will be primarily within 8am-6pm ET Monday-Friday, but must be open to occasional evening and weekend work
Benefits and Perks:
- Medical, Dental, Vision
- 401(k) with company match
- Freedom Leave
- Wellness plan and events
- Professional Growth
- And, more..
Our Purpose:
Fandom connects people with shared passions and builds communities around them. It offers them space to express their joy and love, whether that's for superheroes, sports teams, or even small-batch whiskeys. At MarketCast, we believe in the power of fandom. It's as important for brands as it is for action heroes and we do fandom research, data science, and analytics better than anyone on the planet. This obsessive focus on fans helps the world's top creators, media platforms, and sports leagues transform followers into fanatics and investments into impact.
Our Values:
Curiosity Makes Us Tick
Our love of learning manifests in everything we do - from the surveys we field and the datasets we analyze to the technology we develop. Where others pause, we push forward, uncovering hidden meaning and answers. Always learning, always looking for more.
Reward the Hustle
We attract and cultivate talent who roll up their sleeves and get things done, no matter the task, timeline, or challenge. In return, we recognize and reward their performance and commitment. It's an approach that keeps our teams tight, hands-on, and consistently delivering.
Trust is Everything
Our research and perspectives move markets, fuel creative decisions, and impact millions of fans daily. This kind of influence requires trust and responsibility, something bestowed on us by our clients. It is earned, honored, and never taken for granted.
Value the What and the How
It's not enough to be exceptional in your role if you can't play well with the team. We honor great work by looking at what is accomplished and how we work together to achieve results. This ensures great performance never comes at the cost of behavior that can harm our culture.
Diversity Will Be Our Superpower:
Our differences make us stronger. As researchers and data scientists, we have a responsibility to reflect the diverse audiences and communities all around us. Understanding people, opinions, and life experiences fuel our insights and deepen our perspectives.
At MarketCast, we don't just accept difference - we embrace it, support it, and thrive on it for the benefit of our global culture and success. MarketCast is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
Check us out: www.marketcast.com
CCPA NOTICE: In accordance with the California Consumer Privacy Act, please note that we collect some or all the below categories of personal information from you as part of the application process and use it for the purposes indicated. Category of Personal Information: 1. Name, Contact Information (phone, email, address) Purpose: To be able to contact you 2. Information on work history and education Purpose: To be able to assess qualifications for the role 3. Race/ethnicity information (optional) Purpose: To comply with governmental reporting obligations 4. Veteran and military Status (optional) Purpose: to comply with governmental reporting obligations.