Founded over 28 years ago and we are proud to be one of the nation's premier TPAs, offering a complete selection of Consumer-Directed Health Benefits. Our products include Flexible Spending Arrangements (FSA), Health Savings Account (HSA), Health Reimbursement Arrangements (HRA), COBRA, and Commuter Benefits.
Our dedicated team supports clients throughout the US, from small start-ups to large enterprises, with the mission to empower organizations with the guidance, tools, and wisdom necessary to advocate for the health, well-being, and financial welfare of their employees. It's why our clients have stayed decade-after-decade with us.
Job description
- Prepares for client inquiries by studying compliance regulations, system capabilities, and myCobraPlan internal protocols and processes.
- Responds to client and COBRA member inquiries while understanding the situation and compliance with COBRA regulations. Responding in a prompt, positive and helpful manner. Some responses will require researching information.
- Records inquiries by documenting inquiry and response in appropriate systems.
- Improves quality of service by recommending improved processes; identifying new product/service opportunities for our members and clients.
- Prepares and processes COBRA daily duties including incoming mail, system downloads and verification, proof of mail records, sending and confirming carrier updates.
- Interacts with Clients and manages all aspects of account management
- Completes Client Renewals by analyzing documents and system processes to ensure smooth transition for client and members.
- Completes Onboarding of new clients
- Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Answering phones for client and COBRA member calls.
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Why you should work for Navia
· Compensation/Benefits - Navia offers a very competitive pay/benefits package for all employees. Benefits include affordable medical, dental, and vision insurance, company funded HSA account, complimentary life, and long-term disability insurance. Also, an annual tuition reimbursement program.
· Extensive Training - Navia is dedicated to growing and developing our staff. As an organization, we invest in our staff by bringing in outside experts to facilitate training in the following areas: Business etiquette, professional writing, and various team building concepts.
· Our Company Culture - We at Navia pride ourselves on being a family-oriented company. We're not just about the work! We also love to cut loose and have a good time just during the work-day. As a member of our team, you can expect impromptu catered lunches, company social events, and our famous beer Friday parties. You won't find another work environment quite like ours!
· Growth Opportunities – Navia is committed to growing and developing our staff. We firmly believe in growing from within for all specialized and senior roles. In the past two years we have promoted more than 40% of our entry level employees.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: One location