Must live within a 60 mile radius of Phoenix, AZ., as these positions can potentially become remote!
Call Center Agents (Outbound) are liaisons between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Essential Duties and Responsibilities: (Other duties may be assigned)
- Must be comfortable making outbound calls to upgrade, offer promotions, retain customers, or gaining customers back.
- Deliver prepared sales pitch, reading from scripts that describe products or services, in order to influence potential customers to purchase a product or service
- Reduce customer's concerns by creating value in a product or service
- Closing sales and leading customer through the purchasing process
- Ability to solve practical problems and deal with constant changes in situations affording the customer options and solutions.
- Adhere to QA requirements and utilize a call flow
- Comply with federal and state regulations, as well as company and client policy, with regards to the handling of consumer confidential information.
Characteristics of an ideal candidate:
- Minimum three months of telemarketing, retail, or sales experience: in-person or via phone
- Professional demeanor
- Excellent communication skills (Speak with clear diction and proper grammar)
- Proficient with basic technology applications; email, internet browsers, search engines and data management systems
- Ability to work independently as well as part of a team (Promotes positive work environment)
- Basic math skills
What We Offer:
- Attendance bonus
- Fun and friendly work environment
- Flexible schedules
- Benefits; medical, dental, vision, and 401k
- Excellent advancement opportunities
- Referral Bonus Program - Earn $400 per referral - Ask us how!
Get a jump start on your application @ www.empereon-constar.com, "Careers".
Job Type: Full-time
Pay: $15.65 - $16.15 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- 8 hour shift
COVID-19 considerations:
We maintain the cleanliness of our building, and practice social distancing to ensure the health and safety of our employees.
Application Question(s):
- Are you willing to undergo a background check, in accordance with local laws and regulations?
Education:
- High school or equivalent (Required)
Experience:
- Call center: 1 year (Preferred)
- outbound calls: 1 year (Preferred)
- computer navigation: 1 year (Preferred)
- customer service: 1 year (Preferred)
Work Location: One location